Frequently Asked Questions

What methods of payment do you accept?
We accept any major credit card directly through our site or the following method of payments as well: Pay with Amazon (formerly Checkout by Amazon, Google Wallet (formerly Google Checkout), Bank Wire Transfer, Check or Money Orders. All orders over $4,000 will require a bank wire transfer. Please email or call us at (855) 4-HUB-HUB and a representative will gladly assist you through the checkout process. All checks and money orders (Except USPS Money Orders which clear the same day) will be held for 10 business days. Please include a valid phone number with your order so we may contact you if any issues arise with your payment method.  

 

What happens after an order is placed?
We will process all orders within 24 hours, and will follow up with a tracking number of the package so that you may monitor your package as well.

 

How much is shipping in the US?
We appreciate your business, so in an effort to thank you, we offer free shipping on all items we sell over $99. We offer Free Overnight shipping on all orders over $500. All other items will state the shipping price during the checkout process. All items will be shipped with the method selected at the time of checkout. Please contact us for combined shipping prices.  

 

How much is International Shipping?
We offer international shipping to most countries. The cost varies per item and all costs will be listed during your checkout process. If you are unable to checkout based on the company you are shipping to, please contact us. We cannot declare any package as a gift.

 

What method of shipping do you use?
Based on the country we are shipping your purchase, we will either ship your item USPS or FedEx. Some countries we may also use DHL as the courier. We ship via USPS to all PO Box addresses. We DO NOT ship to any International PO Box addresses.

 

Who pays the Customs/Duties fees?
The purchaser is solely responsible for any fees, duties, and other customs charges.

 

Do you Combine Shipping?
Yes. Most, items shipped in the US come with Free Shipping, however, in the case they do not, please contact us with the item numbers of what you are interested in purchasing, and we will gladly work a combined shipping price, or possibly upgrade to a free shipping service. For international customers, we will gladly work a combined shipping price as well. Please contact us for full details.
 
Are these items Authentic?
All items sold by SavingsHUB are guaranteed to be 100% authentic, and exact to the descriptions provided at the time of checkout. Please contact us with any questions.

 

How can you sell these items for so cheap?
We are able to offer lower prices than retail stores due to our volume of sales, and low overhead cost. Also, we have a long standing relationship with many wholesale closeout companies, and authorized dealers.  

 

How do Warranties work?
Any applicable warranty term will be listed in the description of the item. Some warranties will be facilitated through SavingsHUB directly. The item listed with Factory Warranty, will carry the manufacturer warranty. All items listed with Non Factory Warranty, will carry a SavingsHUB warranty. Should any defects arise, please contact us for return instructions. Warranties only cover manufacturer defects that arise during normal use.

 

When can I expect my order to arrive?
We process all orders within 24 hours. All items will be shipped with the method specified at the time of checkout. Please contact us for any special requests.

 

How much is sales tax?
We do not charge sales tax anywhere outside of California. Orders shipped in California are charged 8.75% sales tax.  

 

Do you allow local pickup at your location?
Depending on the item, we may be able to offer a local pick up. Please call or email us for details.

 

 I still have a question. How can someone assist me?
You may speak to a representative Monday – Friday 8am – 7pm Pacific Standard Time by calling (855)4-HUB-HUB.  You can also email us 7 days a week at sales@SavingsHUB.com

 

 What is your return policy?
Our goal is to make sure that every customer is 100% Satisfied with each purchase. If you are not completely satisfied, please contact us to arrange either a refund or an exchange within 15 days of receipt. Please contact us to obtain an RA number when sending back any items. We are not responsible for the return shipping of items sent back for refunds or exchanges.  

 

Do you charge restocking fees?
Due to the various fees we incur when processing an order, you may incur a restocking fee when returning an item. All electronics will incur a 20% restocking fee, sunglasses will incur a 10% restocking fee, watches and jewelry will incur a 5% restocking fee. Please note the package MUST be returned in the same condition that it was initially shipped. Any item returned with any blemishes, scratches or any marks of this sort will be subject to a higher restocking fee. This includes the box the item is sent in as well as the item itself. Exchanges do not incur a restocking fee, even if the item is cheaper, as long as the item being exchanged for is within 30% of the price of the original item.
Please call prior to sending any item to obtain an RA number or with any questions. Without an RA number, your return may be delayed for a few additional days while it is sorted.

 

How can we Contact you?
You can call us at (855)4-HUB-HUB.  We are available for phone support Monday – Friday 8am – 7pm Pacific Standard Time.  You can email us 7 days a week as well at sales@SavingsHUB.com

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